Privacy Policy

1. Introduction

Welcome to Dreamout (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, www.dreamout.com.au (the “Website”).

By using our Website and creating an account, you consent to the practices described in this policy.

2. Information We Collect

When you create an account and use our services, we may collect the following types of information:

a. Personal Information

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Billing and shipping address
  
  
• Payment information (processed securely through third-party payment processors)
  
  
• Username and password
  
  

b. Automatically Collected Information

• IP address
  
  
• Browser type and version
  
  
• Device information
  
  
• Cookies and tracking data (see Section 6 for details)
  
  
• Usage data, such as pages visited and time spent on the site
  
  

c. Information from Third Parties

• Social media profiles (if you sign in using third-party accounts)
  
  
• Payment providers for transaction verification
  
  

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
  
  
• To process transactions and provide services
  
  
• To personalize your experience on our Website
  
  
• To send you updates, promotions, and service-related messages (you may opt out at any time)
  
  
• To improve our Website and customer service
  
  
• To detect and prevent fraud or security threats
  
  

4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Third parties who assist us with payment processing, hosting, analytics, and customer support.
  
  
• Legal Authorities: When required by law, such as to comply with a subpoena or prevent fraud.
  
  
• Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
  
  

5. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy]([Insert Link]).

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
  
  
• Object to certain processing activities
  
  
• Withdraw consent for marketing communications
  
  
• Request a copy of your data
  
  

To exercise these rights, contact us at help@dreamout.com.au

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our Website is not intended for children under 13, and we do not knowingly collect their data. If you believe a child has provided us with information, contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our Website.

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Terms and Conditions

1. Introduction

Welcome to DreamOut (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.dreamout.com.au, and the purchase of products from our online store.

By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.

2. User Accounts

To place an order, you may be required to create an account. You agree to:

• Provide accurate and up-to-date information
  
  
• Keep your login credentials secure
  
  
• Notify us immediately of any unauthorized account access
  
  

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Orders & Payment

a. Order Acceptance

• All orders placed are subject to acceptance. We may cancel or refuse any order at our discretion.
  
  
• If an order is canceled, we will refund the full amount paid.
  
  

b. Pricing & Payment

• All prices are listed in AUD and are subject to change.
  
  
• We accept payments via Square Online, Credit and Debit Cards, Mobile wallet payments, Cash upon pickup.
  
  
• You agree to provide valid payment information and authorize us to charge your payment method.
  
  

c. Taxes & Fees

• Prices do not include applicable taxes, shipping, or handling fees.
  
  
• You are responsible for any customs duties if applicable.
  
  

4. Shipping & Delivery

a. Processing Time

Orders are typically processed within 1-3 business days. Please notify us of exceptional conditions in the notes section and choose the most appropriate shipping method.

b. Shipping Methods & Costs

• We offer various shipping options, which will be displayed at checkout.
  
  
• Delivery times vary depending on location and shipping method.
  
  

c. Lost or Delayed Shipments

We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

5. Returns, Refunds & Exchanges

We accept returns and exchanges under the following conditions:

• Return Window: You may return products within 7 days of receiving it. Change of Mind Return postage will be paid by the buyer. All change of mind returns are given store credit. Returns made under the Legal or Consumer Rights Returns are refunded to the original payment method, including postage costs.
  
  
• Condition: Items must be unused, in original packaging, and with proof of purchase.
  
  
• Non-Returnable Items: Custom products, perishable goods, and digital downloads are non-refundable.
  
  
• Refund Processing: Refunds will be processed within 1-7 days after we receive the returned item. If items are not in specified condition, partial or no credit may be refunded.
  
  

For full details, see our Return & Refund Policy

6. Product Descriptions & Availability

• We make every effort to display accurate product descriptions, but we do not guarantee that all information is error-free.
  
  
• Products may be limited in stock, and availability is subject to change without notice.
  
  

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of DreamOut and protected by intellectual property laws. You may not use, copy, or distribute any content without our permission.

8. Prohibited Activities

By using our website, you agree NOT to:

• Use the website for illegal activities
  
  
• Violate any applicable laws or regulations
  
  
• Distribute spam or harmful software
  
  
• Attempt to access another user’s account
  
  

We reserve the right to terminate your access if you engage in prohibited activities.

9. Limitation of Liability

To the fullest extent permitted by law, DreamOut shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
  
  
• Losses due to third-party service providers, including shipping carriers and payment processors
  
  

10. Indemnification

You agree to indemnify and hold DreamOut, its employees, and affiliates harmless from any claims, damages, or legal fees arising from your misuse of our website or violation of these Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Australia. Any disputes shall be resolved through arbitration or courts through the Australian Consumer Law.

12. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our site after changes means you accept the updated Terms.

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Refund & Return Policy

1. Overview

At DreamOut, we aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer returns and refunds under the conditions outlined below.

This policy complies with Australian Consumer Law (ACL), which guarantees consumer rights regarding faulty, damaged, or incorrect items.

Change of Mind Returns 

We accept change of mind returns under the following conditions:
✅ Items must be unused, in their original packaging, and with all tags attached.
✅ You must request a return within 7 days of receiving your order.
✅ You are responsible for return shipping costs.

 ✅ You can provide reasonable proof of original purchase.
❌ Certain items cannot be returned for change of mind, including [e.g., sale items, personalized products, hygiene-related items like earrings or swimwear].

If you’d like to return an item for a change of mind, please contact us at help@dreamout.com.au for approval before shipping it back.

3. Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product:

• Is faulty or defective
  
  
• Does not match the description or images
  
  
• Is damaged on arrival
  
  
• Is not fit for its intended purpose
  
  

How to Claim a Return for a Faulty Item:

1. Contact us at help@dreamout.com.au within 7 days of receiving the item.
   
   
2. Provide your order number, a description of the issue, and clear photos of the product.
   
   
3. We will assess your claim and may offer a refund, replacement, or repair based on the issue.
   
   
4. If a return is required, we will provide a prepaid return shipping label (for approved claims).
   
   

If a product is found to be not faulty, we may return it to you at your expense.

4. Refunds & Processing Time

• Refunds will be issued to your original payment method (e.g., credit card, PayPal).
  
  
• Once approved, refunds are processed within 1-7 business days.
  
  
• Shipping costs are non-refundable, except in cases of faulty or incorrect items.
  
  

5. Exchanges

If you need a different size or color, we may offer an exchange if the item is in stock at your expense. If not, you may choose a refund or store credit.

6. Non-Returnable Items

The following items are not eligible for return:
❌ Gift cards & digital downloads
❌ Personalized or custom-made items
❌ Perishable goods (e.g., food, flowers)
❌ Hygiene products (e.g., earrings, swimwear, face masks)

7. How to Initiate a Return

To request a return, contact our customer service team at help@dreamout.com.au with your order details. We will provide instructions on how to return your item.

 

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Shipping Policy

1. Order Processing

• Orders are processed within 1-3 business days (excluding weekends & public holidays).
  
  
• You should receive a confirmation email with tracking details once your order is shipped.
  
  

2. In-Store Pickup 

We offer a free in-store pickup option for customers who prefer to collect their orders. Due to not having a physical location, we only offer pickups at our in-person markets. Please refer to ‘Stalls’ for further information.

How It Works:

✅ Select “Pickup” for delivery at checkout.
✅ You will receive an email notification.
✅ Orders are usually ready within 1-2 days after payment is confirmed and can be collected on the day of the market.

Pickup Location & Hours:

📍 Store Name: DreamOut
🏠 Address: Varies. Refer to ‘Stalls’
🕒 Pickup Hours: Varies. Refer to ‘Stalls’

Pickup Guidelines:

• Please bring your order confirmation email.
• If someone else is picking up your order, they must provide the order confirmation.
  
  
• Orders must be collected on the day of market. Uncollected orders may be canceled or subject to a restocking fee.

 

2.1. Shipping Rates & Delivery Times

We offer the following shipping options in Australia:

Shipping Method	Estimated Delivery Time	Cost
Free Shipping on order over $30 (Letter or Parcel) Letter Tracked – Standard Letter Tracked –  Priority Standard Shipping	2-14 business days 2-14 business days 2-7 business days 2-7 business days	$0.00 $3.99 $4.99 $9.99
Express Shipping	1-5 business days	$13.99

🚚 We use trusted carriers such as Australia Post, DHL, FedEx, or CouriersPlease (depending on location).

📦 International Shipping

• We ship to select international locations.
  
  
• Delivery times vary based on destination.
  
  
• Customers are responsible for any import duties, taxes, and customs fees.

Please reach out to customer service to check if we ship to your area and its costs.

3. Tracking & Delivery

• All orders include a tracking number, which will be emailed to you.
  
  
• If your package is delayed, please check with the carrier before contacting us.
  
  
• Ensure your shipping details are correct, as we are not responsible for lost packages due to incorrect addresses.
  
  

4. Lost, Delayed, or Damaged Shipments

• If your order is lost in transit, please contact us within 7 days for assistance.
  
  
• We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances.
  
  
• If your item arrives damaged, please email us within 7 days with photos of the damage.
  
  

5. Shipping Restrictions

• We cannot guarantee we can ship to P.O. Boxes or Lockers for Parcel Postage. This may be possible for letter delivery, however we will contact you if this cannot be arranged. To avoid any address-related issues, please give a street address that can be accessed by any shipping company.
  
  
• Certain items may be restricted for international shipping due to customs regulations. We are not responsible for this.

 

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Cookie Policy

1. Introduction

DreamOut (“we,” “our,” or “us”) uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. This policy explains what cookies are, how we use them, and how you can manage your preferences.

By using our website www.dreamout.com.au, you agree to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember user preferences and improve functionality.

Cookies can be:

• Session Cookies – Temporary cookies that expire when you close your browser.
  
  
• Persistent Cookies – Remain on your device for a set period or until deleted.
  
  
• First-Party Cookies – Set by our website.
  
  
• Third-Party Cookies – Set by third-party services (e.g., Google Analytics, Facebook Pixel).
  
  

3. How We Use Cookies

We use cookies for the following purposes:

Category	Purpose
Essential Cookies	Necessary for website functionality, such as login, shopping cart, and secure checkout.
Performance Cookies	Help us analyze website traffic and improve user experience (e.g., Google Analytics).
Functional Cookies	Store user preferences, such as language and location settings.
Marketing Cookies	Track user behavior to show relevant ads and promotions (e.g., Facebook Pixel, Google Ads).

4. Third-Party Cookies

We may use third-party services that set cookies on our website, such as:

• Google Analytics – Tracks website traffic and user interactions.
  
  
• Facebook Pixel – Helps us show relevant ads on social media.
  
  
• Payment Processors (e.g., PayPal, Stripe) – May use cookies to facilitate transactions.
  
  

These third parties have their own privacy policies, and we encourage you to review them.

5. Managing & Disabling Cookies

You can control and manage cookies through your browser settings:

🔹 Google Chrome – Manage cookies
🔹 Mozilla Firefox – Manage cookies
🔹 Safari – Manage cookies
🔹 Microsoft Edge – Manage cookies

If you disable cookies, some website features may not function properly (e.g., login, checkout).

6. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or regulations. Any updates will be posted on this page with a revised “Last Updated” date.

Accessibility Statement

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Commitment to Accessibility

At [Your Store Name], we are committed to making our website accessible to all users, including those with disabilities. We aim to provide an inclusive shopping experience and follow the Web Content Accessibility Guidelines (WCAG) 2.1 to improve accessibility for all visitors.

2. Accessibility Features

To enhance usability, our website includes:
✅ Keyboard Navigation – Users can navigate our site using only a keyboard.
✅ Alt Text for Images – Images include descriptive alternative text for screen readers.
✅ Readable Fonts & Colors – High-contrast text and resizable fonts for better readability.
✅ Screen Reader Compatibility – Our website is designed to work with popular screen readers.
✅ Accessible Forms & Checkout – Easy-to-use forms and error notifications for smooth transactions.

3. Ongoing Improvements

We continuously work to enhance our website’s accessibility by:

• Regularly testing for compliance with WCAG 2.1 standards.
  
  
• Seeking user feedback to identify and resolve accessibility barriers.
  
  
• Updating our platform to ensure compatibility with assistive technologies.
  
  

4. Need Assistance?

If you experience any difficulties using our website, please contact us:
📧 Email: help@dreamout.com.au

We welcome feedback and will make reasonable efforts to accommodate accessibility needs.

 

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Giveaway Terms & Conditions

1. Eligibility

• Open to Australian residents aged 18+ (or specify age requirement).
  
  
• Employees of DreamOut, affiliates, and immediate family members are not eligible to enter.
  
  
• No purchase necessary to enter or win.
  
  

2. Giveaway Period

• The giveaway starts on 30/03/2025 11:59pm and ends on 30/04/2025 11:59pm AEST.
  
  
• Entries received outside this period will not be considered.
  
  

3. How to Enter

Participants must complete the following steps:
✅ Follow @dreamoutstudio on Instagram
✅ Like & share the giveaway post to Instagram story for at least 24 hours.
✅ Tag a friend in the comments

Each participant may enter up to 3 times, as per the giveaway rules.

4. Prize Details

• Prize: As stated in the giveaway post.
  
  
• The prize is non-transferable, non-exchangeable, and cannot be redeemed for cash.
  
  
• The winner is responsible for any additional costs (e.g., taxes, shipping outside Australia, travel expenses, etc.).
  
  

5. Winner Selection & Notification

• The winner will be selected randomly via Random Name Picker on 31/04/2025.
  
  
• The winner will be announced via Instagram Stories, Posts, and email and must respond within 7 days to claim the prize.
  
  
• If the winner does not respond within the timeframe, a new winner will be selected.
  
  

6. Publicity & Rights

By entering, participants agree to:
✅ Allow DreamOut to publicly announce their name and/or handle as the winner.
✅ Grant permission to use their photo/video for marketing (if they provide one).

7. Fraud & Disqualification

• Fake, duplicate, or automated entries will be disqualified.
  
  
• We reserve the right to cancel or modify the giveaway if fraud, technical failures, or other unforeseen issues arise.
  
  

8. Legal Disclaimer

• This giveaway is not sponsored, endorsed, or affiliated with Instagram, Facebook, other marketing agencies.
  
  
• DreamOut is not responsible for any technical errors, lost entries, or external disruptions.
  
  
• We reserve the right to modify these terms at any time.

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Blind Box Disclaimer

1. What is a Blind Box?

A Blind Box is a sealed package that contains a random selection of items. The exact contents of the box are unknown until it is opened. The purpose of the Blind Box is for customers to receive surprise items from a collection, with the possibility of receiving limited-edition, exclusive, or rare items.

2. No Guarantees

By purchasing a Blind Box, you understand and agree that:
✅ The items included are random and may vary from the images shown.
✅ We cannot guarantee that you will receive a specific item or product.
✅ We cannot guarantee that you will receive rare or exclusive items.

3. Returns & Refunds

• Blind Boxes are final sale and non-returnable.
  
  
• We do not accept returns or exchanges for Blind Boxes based on the contents.
  
  
• If you receive a defective or damaged item, please contact us within 7 days of receiving your order, and we will assist you with a replacement or refund for the defective item.
  
  

4. Limitations of Liability

• DreamOut is not responsible for any dissatisfaction with the contents of the Blind Box.
  
  
• We are not liable for any misunderstandings or disappointments due to the random nature of the product.
  
  
• By purchasing a Blind Box, you acknowledge that you understand these terms and agree to the randomness of the product.
  
  

5. Promotional Blind Boxes

• Any Promotional Blind Box may include specific themes, limited edition items, or collections. However, the exact contents will still be random, and no guarantees can be made regarding what will be included.
  
  

Marketing Email Consent Policy

1. Introduction

At DreamOut, we respect your privacy and are committed to complying with all applicable privacy regulations, including the Australian Privacy Principles and General Data Protection Regulation (GDPR). We require your explicit consent to send you marketing emails, including promotions, new arrivals, discounts, and other marketing communications.

2. Consent to Receive Marketing Emails

• We will only send marketing emails to customers who have explicitly opted-in by choosing to receive communications from us during the checkout process, account registration, or other interactions with our website.
  
  
• You will be asked to tick a box or check a consent option during these interactions, confirming that you wish to receive marketing emails.
  Example:
  
  
  • “I would like to receive email updates, promotions, and offers from DreamOut.” (Checkbox)
    
    

3. Opt-In Process

We ensure that consent is gathered in the following ways:
✅ During Account Creation – When you create an account, we will ask if you want to receive our newsletter and marketing emails.
✅ At Checkout – During your purchase, we will ask if you would like to subscribe to our email list for future offers.
✅ On Our Website – You can sign up for our newsletter via forms or pop-ups on our website.

By opting-in, you agree to receive marketing emails from us, which may include product promotions, sales, events, or general updates.

4. Unsubscribing from Marketing Emails

• You may unsubscribe from our marketing emails at any time by:
  
  
  • Clicking the unsubscribe link in any marketing email you receive.
    
    
  • Changing your preferences in your account settings on our website.
    
    
  • Contacting us directly at news@dreamout.com.au to request to be removed from our email list.
    
    

Once unsubscribed, we will ensure that you do not receive future marketing communications. Please note that unsubscribing will not affect your ability to receive transactional emails (e.g., order confirmations, shipping updates, etc.).

5. Data Protection & Privacy

• We are committed to keeping your personal data secure and only using it for purposes you have consented to.
  
  
• You may request to access, correct, or delete your personal data by contacting us at help@dreamout.com.au.
  
  
• We do not share your personal information with third parties for marketing purposes unless we have your explicit consent.

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Contact Us

If you have any questions about these terms, contact us at:
📧 Email: help@dreamout.com.au

 

Policies Effective Date: 22/03/2025